Guarantee

At Kenko Back, we exist for our customers who are the lifeblood of our business. Our #1 priority is the happiness and satisfaction of our customers and this means that we stand by our product 100%. 

To prove how much confidence we have in our products and the value they provide to you, we are offering a 60-day money back guarantee that begins only when you receive the product. The items will need to be returned to us in order for us to process a refund. Please see our Returns Policy for more information.

If our product does not work as intended, all you have to do is send us an email at support@kenkoback.com within 60 days of the purchase date and we will be more than happy to refund the whole amount in full. 

Once a refund is requested, we will process immediately and it will appear in your chosen payment method within 5-7 days.