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We have a risk free 30 day guarantee!

If you don't have a great experience with any of the Kenko Back™ products, just send us an email at and you will be able to return the product for a full refund, provided it is within 30 days of delivery. 

Defective Product

We're incredibly confident in the quality of our product. Unfortunately, on the odd occasion a product may damage during transit or arrive defective. If this is the case, please email us at with proof of the defective product and we will provide a refund on the purchase. Emails for defective product must be sent within 30 days of delivery of the product. 

How do I return something? 

Our Returns Policy time-frame is 30 days from when an order arrives at your address. The buyer is responsible for returning the product/s to us for assessment, repair or exchange.

Please feel free to contact us about returns at

If you are unsatisfied with your order - please contact our support and we will do our best to help you out!